1. Who We Are
Business name: Vital Seed
Business type: Sole trader
Country: Lithuania, European Union
Website: vitalseed.fit
Contact email: vitalseed.fit@gmail.com
We are the data controller responsible for your personal data collected through this website.
2. What Data We Collect
When you place an order or interact with our website, we may collect the following personal data:
- Name — to process and address your order
- Shipping address — to deliver your order
- Email address — to send order confirmation and updates
- Phone number — if provided, for delivery purposes
- Payment information — processed securely by Stripe. We do not store your card details.
- IP address and browser data — collected automatically when you visit our website
3. How We Use Your Data
We use your personal data for the following purposes:
- To process and fulfil your order
- To communicate with you about your order or enquiry
- To comply with our legal obligations
- To process refunds under our 14-day money back guarantee
- To improve our website and customer experience
We will never sell your personal data to third parties or use it for unsolicited marketing without your consent.
4. Legal Basis for Processing
Under GDPR, we process your data on the following legal bases:
- Contract performance — processing your order requires us to use your personal data
- Legal obligation — we may need to retain certain data to comply with Lithuanian and EU law
- Legitimate interests — to operate and improve our business
- Consent — where you have explicitly agreed, such as signing up for updates
5. Who We Share Your Data With
We only share your data with trusted third parties who help us operate our business:
- Stripe — payment processing. Stripe is GDPR compliant. View their privacy policy at stripe.com/privacy
- Netlify — website hosting. View their privacy policy at netlify.com/privacy
- Shipping carriers — your name and address are shared with the delivery service used to ship your order
We do not share your data with any other third parties without your consent.
6. How Long We Keep Your Data
We retain your personal data only for as long as necessary:
- Order data — kept for 5 years to comply with Lithuanian accounting and tax laws
- Customer enquiries — kept for 1 year after resolution
- Marketing consent — until you withdraw consent
7. Your Rights Under GDPR
As an EU resident, you have the following rights regarding your personal data:
- Right to access — request a copy of the data we hold about you
- Right to rectification — ask us to correct inaccurate data
- Right to erasure — ask us to delete your data ("right to be forgotten")
- Right to restrict processing — ask us to limit how we use your data
- Right to data portability — receive your data in a readable format
- Right to object — object to us processing your data in certain circumstances
- Right to withdraw consent — where processing is based on consent, you can withdraw it at any time
To exercise any of these rights, contact us at vitalseed.fit@gmail.com. We will respond within 30 days.
8. Cookies
Our website may use basic cookies to ensure it functions correctly. We do not currently use tracking or advertising cookies. If this changes, we will update this policy and ask for your consent.
9. Data Security
We take the security of your personal data seriously. All payment data is handled by Stripe using industry-standard encryption. Our website is served over HTTPS (SSL). We do not store payment card details on our systems.
10. International Transfers
Your data may be processed outside Lithuania by our service providers (such as Stripe and Netlify). Where this occurs, we ensure appropriate safeguards are in place in accordance with GDPR requirements.
11. Complaints
If you believe we have handled your data incorrectly, you have the right to lodge a complaint with the Lithuanian supervisory authority:
State Data Protection Inspectorate of Lithuania
Website: vdai.lrv.lt
Email: ada@ada.lt
12. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this page periodically.
13. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us:
Email: vitalseed.fit@gmail.com
Website: vitalseed.fit